Frequently Asked Questions For EXAM360 Freelancers (Work From Home)
Updated: 05 Apr 2025 06:43 PM
EXAM360 Freelancers FAQs provide essential information to help both new and existing freelancers understand the platform and its processes. These frequently asked questions cover a variety of topics, such as how to register as a freelancer, the types of projects available, payment procedures, and the skills required to succeed. Additionally, they address common concerns about the security of personal data, the process of receiving payments, and the communication between freelancers and clients. By providing clear answers, EXAM360 ensures that freelancers are well-informed, confident, and prepared to make the most of their freelance opportunities on the platform.
FREQUENTLY ASKED QUESTIONS:
Below are the most frequently asked questions that new candidates typically inquire about when joining the program. If you have any additional questions or concerns that are not covered here, we encourage you to seek clarification before enrolling in the program. It is important to address all your doubts to ensure a smooth onboarding process.
1. What equipment and technology do I need to work from home?
Answer: You will typically need a reliable computer or laptop, a stable internet connection, a headset or microphone for calls, and possibly a webcam (optional). Specific roles might require additional tools or software.
2. How do I set up a productive home office?
Answer: Choose a quiet, dedicated workspace with good lighting and ergonomically designed furniture. Ensure your workspace is organized and free from distractions.
3. What are the best practices for staying productive while working from home?
Answer: Establish a routine, set clear goals, take regular breaks, use productivity tools, and maintain a work-life balance. Communicate regularly with your team to stay aligned with goals.
4. How can I maintain communication with my team?
Answer: Use collaboration tools such as Slack, Microsoft Teams, or Zoom for regular meetings and updates. Ensure you are responsive to emails and messages.
5. What should I do if I encounter technical issues?
Answer: Contact your IT support team for assistance. Have a backup plan, such as using a personal device or visiting a nearby co-working space, if possible.
6. How do I handle distractions at home?
Answer: Set boundaries with family members or roommates, create a dedicated workspace, and use techniques like time blocking to manage your schedule effectively.
7. How do I manage my time effectively when working from home?
Answer: Use time management techniques like the Pomodoro Technique or task prioritization. Set a daily schedule and stick to it as closely as possible.
8. What are the security protocols for working from home?
Answer: Use secure connections and avoid using public Wi-Fi for work-related tasks. Ensure that your devices have up-to-date antivirus software. Do not share your login credentials or any sensitive information publicly. If you share your dashboard credentials or any other sensitive information and our system detects such activities, you may lose access to your account or it may be deactivated.
9. How do I request time off or manage my leave while working from home?
Answer: If you are going on holiday or have an emergency, please inform your leads to protect your account. Failure to notify your senior team members or leads may result in the automatic system detecting inactivity, which could lead to account deactivation. To avoid such situations, make sure to keep your leads informed and maintain regular communication with them.
10. What should I do if I feel isolated while working from home?
Answer: Engage in regular virtual social activities with colleagues, seek support from your manager or team leads, and consider setting up one-on-one check-ins with teammates to maintain connections.
11. How and when will my payments be credited?
Answer: Payments will start from the date of your onboarding to the dashboard. Based on the tasks you complete and that are approved by management, payments will be credited between the 8th and 10th of the following month. Please note that delays may occur due to natural calamities or technical issues beyond our control. In this freelance role, there are no fixed monthly payments as in a regular full-time office position. However, you have the potential to earn more by investing your time and effort.
For example, if you onboard to the dashboard on January 18th, you will receive payment for the tasks delivered during that period between the 8th and 10th of the following month, assuming normal conditions. Generally, our Payments Department processes payments on a monthly basis.
12. If I choose the Customer Relationship Manager role, can I reach out to customers at night?
Answer: No, you should not contact customers at night. Reaching out to customers outside of regular business hours may cause discomfort and lead them to perceive your communication as unprofessional or potentially fraudulent. If a customer reports such issues to our support team, and we confirm that you contacted them at inappropriate times, you may lose access to your account without prior notice. Always adhere to standard business hours and company guidelines to ensure professional and respectful interactions.
However, for other positions such as Digital Marketing or Catalogue Manager, you may work at any time, including during the night, as long as your role does not involve direct interactions with other team members or vendors who might be disturbed.
13. How do I protect my account for safety purposes?
Answer: To safeguard your account from potential fraud, always log in using your own PC or laptop. Avoid taking screenshots or sharing any sensitive information over internet or publically that could compromise your account's security. Adhering to these practices helps prevent unauthorized access and potential penalties.
14. What happens if I share any sensitive information publicly?
Answer: If our system detects any such activities, you may face legal actions, including penalties. Additionally, your account may be deactivated, and you could be held responsible for any damages resulting from the breach. Sharing sensitive information publicly jeopardizes both your security and the integrity of our systems, so it is crucial to handle all data with the utmost confidentiality.
15. After enrollment, do I need to complete 15 days of online training?
Answer: No, if you can complete your training earlier, you are welcome to do so. However, once your training is complete, you must inform your Leads or HR to arrange the Q&A rounds.
16. What happens if I fail to answer questions during the Q&A rounds?
Answer: If you fail to answer questions or if HR deems that you are not adequately trained, you may be disqualified. Therefore, it is essential to complete your online training thoroughly and prepare well before participating in the Q&A rounds.
17. Can I change my position in the middle or at any stage of this process?
Answer: No, once you have enrolled and specified your desired position, we cannot accommodate changes. Positions are filled based on availability and your initial application. Therefore, it is important to carefully choose your position at the time of enrollment, as changes cannot be made later in the process.
18. If I join as a freelancer, are there any weekly offs or other breaks?
Answer: The system is designed to automatically allocate one day of rest each week and observe public holidays for every account by default. However, if you choose to work during holidays, it can be beneficial as it provides an opportunity to earn more. Please note that the system does not account for national holidays or public holidays in terms of payment.
19. If I join the team, will I be required to work daily?
Answer: Yes, you will be expected to deliver a minimum quantity or volume of work on a daily basis. While we understand that emergencies may arise, and we do allow for work-from-home flexibility in such cases, maintaining consistency in your daily tasks is crucial. To keep your account in good standing, it’s important to meet your daily work obligations. Failure to do so could result in the deactivation of your account. This policy ensures that both the team and individual contributors maintain a steady workflow, ultimately benefiting everyone involved.
20. After paying the joining fees, within how many days can I officially join the team?
Answer: Once you’ve paid the joining fees for the third-party leads, an account will be created for you based on your provided details. This account will be valid for 15 days from the date of its creation. During this 15-day period, you must complete the required training, which includes thoroughly reviewing all the video tutorials. After you’ve completed the tutorials, you can request a telephonic interview. If you successfully pass the telephonic interview rounds, your leads will finalize the setup of your account, enabling you to begin your work. This process ensures that every candidate is well-prepared and capable of delivering high-quality work from day one.
21. What happens if I fail to complete the telephonic rounds within 15 days from the creation of the e-learning platform?
Answer: If you fail to complete the telephonic rounds within the 15-day window, your application will be automatically rejected by our system. This timeline is strictly enforced to ensure that candidates are fully committed and prepared for the responsibilities ahead. To avoid this, it’s essential that you complete the e-learning modules within the given timeframe and promptly request your leads to schedule the telephonic rounds within 15 Days. The entire process, from training to the interview, must be completed within 15 days. Beyond this period, no further requests will be entertained, emphasizing the importance of adhering to the set deadlines.
22. If I fail to join within the specified timeline, will I be able to rejoin after 15 days?
Answer: Yes, if you miss the initial timeline, you have the option to reapply by submitting a fresh application. However, this means you will need to start the entire process from the beginning, including filling out a new application form and adhering to the same rules and regulations as before. This approach is designed to ensure that only those who are fully committed and prepared to meet the team’s expectations move forward. It’s an opportunity to reassess your readiness and dedication to the process.
23. Are there any restrictions by the system for earning more?
Answer: No, the system does not impose any restrictions on earning more. If you wish to increase your earnings, you are free to work harder and take on additional tasks as desired.
24. If I wish to join, will I need to make any joining fees / payments?
Answer: EXAM360 does not charge any registration fees or other costs for applying for any types of jobs. However, you may need to contact your leads to discuss in details for assistance at various stages. They might request a one-time fee of Rs.150/- (Non-Refundable), which covers training, support, and guidance.
We have regulated these fees to ensure that no third-party leads (Experts) demand more than the specified amount. The leads are responsible for guiding you through the registration and joining processes. EXAM360 has authorized these leads to train new candidates so they can work from home smoothly and onboard to our platform hassle free.
25. What will happen once I fill out the below form here?
Answer: Once you submit your details using the "Interested to Join" button, it indicates your interest in working from home as a freelance partner. Your information will be forwarded to our third-party leads, who will assist you with the enrollment process. These leads may request additional details from you, such as your name, email address, phone number, alternate contact number, Aadhaar number, and full address to help you in the enrolment process.
After your details are entered into the EXAM360 platform by our registered leads, you will receive an official email from EXAM360 confirming that your information has been successfully recorded. After that, you will be able to access EXAM360’s online training and other platforms where you will be working.
26. Do I need to pay the third-party leads' fees directly to them or via EXAM360 3rd Party Leads Management?
Answer: For your safety, we recommend making payments through the designated channel to avoid potential fraud. Please make the payment to the "EXAM360 (INDIA) Branch" via UPI. Do not make any payments directly to any third parties contact numbers. If you pay third parties directly, we will not be responsible for any loss or damages.
To protect your funds, we have provided contact numbers in the Payments Channel where you can make payments to the third-party leads. We will assign a third-party lead to assist you at every stage of the process. The fees charged by the third-party leads are not regulated by EXAM360. EXAM360 acts solely as a medium to ensure your safety and protection. The fees are set by the leads directly. To safeguard candidates, we have authorized "EXAM360 3rd Party Leads Management" to collect and transfer these payments to the leads. Please be aware that payments are non-refundable, even if you do not complete the training within the 15-day timeline or at any other stage.
27. Once I make the payment, what will happen next?
Answer: After you make the payment for your leads, your leads will enroll your details and guide you through the online training process. You will need to complete the online training within a maximum of 15 days. If you fail to complete the training within this 15-day period, your application may be automatically rejected by your leads.
28. If I am selected, are there any targets?
Answer: Once selected, there are no specific targets imposed on you. Your earnings depend on how much you work—the more you work, the more you can earn. However, to maintain your account, EXAM360 (INDIA) expects you to achieve a certain volume of work on a daily, weekly, and monthly basis. If your account shows no activity, it will be considered inactive. The system will automatically deactivate inactive accounts after sending a warning email. To avoid deactivation, you need to maintain at least a minimum volume of work to demonstrate that you are actively contributing.
29. What happens if my account is deactivated in error?
Answer: If your account is deactivated in error, you have the option to appeal for its reopening. Generally, the Higher Authority team may grant you a chance to correct the issues that led to deactivation. However, if your account is deactivated a second time, the chances of reopening it are significantly reduced, and you may lose access to your account permanently.
30. How to Join Under this Program without visiting branch office?
Answer: To join under this program, you have two options:
A. Applying Online:
You can join without visiting a branch by contacting the authorised leads management team. You'll need to get in touch with the Authorized Leads Management, which are third-party teams supporting EXAM360 by providing necessary resources. While you contacting, It's important to discuss all your questions regarding the support and training they will provide to avoid any future disputes.
Note: EXAM360 will not be responsible for any disputes that arise from this process.
B. Applying Offline (Visiting Nearest Branch):
You can apply by visiting the nearest branch directly.
This provides flexibility in how you choose to join, depending on your convenience.
31. What will happen if I leave after working for just a few days after joining?
Answer: When you join the team, there is a mandatory minimum working period of 30 days before you are eligible to withdraw any payments. This policy ensures that employees or team members maintain a certain level of commitment before earning their compensation.
If you decide to leave or stop working after only a few days, even if you have completed tasks during that time, no payments will be credited to you. The reason for this is that the minimum threshold required for payout has not been met.
Payments are structured in a way that requires a consistent period of contribution to the team or organization before you can claim your earnings. The 30-day rule is designed to ensure fairness in the payout process and to avoid situations where short-term commitments are made without fulfilling the initial obligations.
In summary, leaving the team before completing 30 days of work means that, regardless of the number or complexity of tasks you may have completed, you will not receive any payment, as the basic requirement for withdrawal has not been fulfilled.
32. Is there any agreement or bond to sign?
Answer: No, there is no formal agreement or bond to sign. However, as a freelancer, you are required to inform your Team Leader at least 30 days in advance before deciding to leave the work. This notice period is essential to ensure a smooth transition and to prevent any disruptions that could negatively impact our valuable customers and the other team members.
If you leave without providing this 30-day notice, it can lead to critical issues within the team, affecting both the workflow and the company's commitments. As a result, failure to provide proper notice may result in no payouts being released for the work you have completed.
The 30-day notice helps protect the team's productivity and ensures that responsibilities are managed appropriately, preventing any last-minute gaps in project delivery.
33. Can I earn maximum revenue from the first day of my joining?
Answer: Based on our analysis, 95% of candidates start earning their maximum revenue after the first month. This is because, during the initial phase, they need to familiarize themselves with the workflow, processes, and team dynamics, which typically takes around one month. After this adjustment period, candidates are usually able to maximize their earnings.
However, we do not place any restrictions on how much you can earn. If you are capable of quickly understanding the work and performing at a high level from day one, you have the potential to earn more right away. Your earning potential is directly tied to your ability to adapt and perform efficiently, so the faster you get comfortable with the system, the sooner you can increase your revenue.
34. Can I access my dashboard if my account is deactivated, locked, or terminated?
Answer: No, if your account is deactivated, locked, or terminated, you will not be able to access your dashboard. This typically occurs if you fail to deliver work accurately or if there are performance or security concerns.
During the first 10 days after onboarding, your account's performance is closely monitored to assess your work behavior, accuracy, and other factors. If any issues are identified during this period, such as poor performance or behavior that may compromise the quality of service to our valuable customers or other team members, your account may be locked or terminated. This is done to protect both the company and its clients.
Once your account is deactivated, locked, or terminated, your login credentials will no longer work, and you will lose access to the dashboard and other company resources.
35. If I encounter any issues or need help, whom should I contact?
Answer: If you encounter any issues or need assistance, your first point of contact should be your Team Leader. They are responsible for guiding you through the processes and resolving any work-related problems you may face. If the issue is beyond your Team Leader's scope or requires further escalation, they will direct you to the appropriate department or personnel, such as technical support or HR.
Additionally, you may have access to a support system or helpdesk, depending on the team's structure, where you can submit queries or request further assistance. Make sure to follow the communication protocol provided during onboarding to ensure your concerns are addressed efficiently.
36. Where can I get information about the latest vacancies?
Answer: To get the most recent updates on available vacancies, you need to contact one of our authorized 3rd Party Leads (Agents) / Branch Office's. These agents or officials are responsible for providing the latest vacancy information and are kept updated by our organization as soon as new opportunities arise.
37. What happens if there are no available seats or all seats are full after filling Application Form?
Answer: If there are no available seats or if all vacancies are full after you submit your application, we follow a systematic process. Whether you apply by visiting one of our branches or remotely through one of our 3rd Party Leads (Agents), all applications are sorted in sequential order. Once a new vacancy becomes available, we immediately notify all our agents and official employees. In such cases, if you’ve already applied, your application will be given priority when the new vacancies open up.
38. Can I apply earlier to get my application prioritized?
Answer: Yes, if no seats are currently available, you can still reserve your place by contacting one of our 3rd Party Leads (Agents). By doing so, your application will be given priority once new vacancies are released. It is important to stay in regular contact with your agent to receive timely updates about the status of your application and any upcoming vacancies.
39. Do i need to undergo the Training From Home & How ?
Answer: You need to install our Back Office Android App, which will be shared with you by our Leads or may be available on the internet (it is not hosted on Google Play Store yet). The training must be completed exclusively through the app only.
40. What happens once onboard if I say, "I have never used a computer, I have not worked on a computer before, or I don't know the basic fundamentals of computers"?
Answer: It is the sole responsibility of the candidate to read this page carefully before applying. If you are applying through any third-party leads or agents, you must clarify any doubts before submitting your application. Once you apply, it explicitly indicates that you have agreed to all our terms, conditions, and policies. If you raise any disputes after applying, we regret to inform you that we will not be able to assist you further.
41. What should I do if one of the agents is not providing any support?
Answer: If a 3rd Party Lead (Agent) has collected any payment from you, they are required to provide full support as part of their responsibility. If you feel that an agent is not providing adequate support or is trying to deceive you, please contact us immediately via Quick Enquiry Complaint or Email at exam360.in@gmail.com. In the email / Quick Enquiry Complaint, use the subject line “Issues related to 3rd Party Leads”, and in the body of the email, provide a detailed explanation of your situation, including your name and contact information. We will then investigate the matter and may ask you for further details to take necessary actions against those 3rd Party Leads. However, If the agent has not collected any payment from you, they are not obligated to provide additional support or guidance, as this is at their discretion.
