Q. My account is locked, how can I unlock it?
Updated: 04 Feb 2024 12:29 PM
If your account is locked, it's important to note that EXAM360® (INDIA) has stringent measures in place to prevent spamming and unethical activities. The decision to lock an account is typically made in response to detected violations of our usage policies.
Unlocking Process:
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Review of Account Activity: When an account is locked, our system reviews the account activity to identify any potential instances of spamming or unethical behavior.
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Verification of Identity: To unlock the account, a verification process may be initiated. This involves confirming your identity to ensure the security and integrity of the platform.
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Contacting Internal Teams: Upon identification of a locked account, our internal teams will be alerted to assess the situation and determine the appropriate course of action.
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Communication with Users: Users with locked accounts will be communicated with, providing instructions on the verification process and any necessary steps to unlock the account.
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Successful Verification: Upon successful verification of your identity, the internal teams will proceed to unlock your account, restoring your access to EXAM360.
Preventing Future Lockouts:
- To avoid future account lockouts, we encourage users to adhere to our platform's terms of use and guidelines, promoting a positive and secure user experience.
Contacting Support:
- If you require assistance with unlocking your account, feel free to reach out to our dedicated support team. They will guide you through the necessary steps and provide any additional information you may need.
EXAM360® (INDIA) is committed to maintaining a safe and secure environment for all users. We appreciate your understanding and cooperation in upholding the integrity of our platform. If you have any concerns or queries, our support team is ready to assist you.