FAQ

Answer: ‘In stock’ means the particular product is available either in EXAM360’s warehouse or in publisher’s or dealers warehouse working with EXAM360 from where your desired product is available and upon demand can be delivered to you.

Answer: ‘Out of Stock’ means the particular product is not available either in EXAM360’s warehouse or in publisher’s or dealers warehouse working with EXAM360 and upon demand it cannot be delivered to you. Out of stock generally happens when an updated version or edition of the particular product is going to be published in near future or sometimes there might be short supply due to high demand.

Answer: ‘Stock on Demand’ means a particular product what you are looking for is unavailable at EXAM360 warehouse, but there is a probable chance of availability of that product in third party warehouse or dealer or third party dealer working with EXAM360 from where your desired product can be delivered to you upon demand. But it is requested to you to be patient as delivery may take longer than usual time/cases.

Answer: ‘Low Stock’ means a particular product is limited it stock in EXAM360 warehouse or might be in publisher’s and dealers’ warehouse. So, whenever you will notice your desired product is in low stock it is requested to order that as early as possible before the stock out. otherwise, there might be a high chance that you need to wait a longer time than usual.

Answer: ‘Pre booking’ entails a customer is ordering a book before even publication launching of the particular book by the publisher himself. Please keep in mind that you are ordering the book before even the publisher or author himself/ herself published. The dispatch of the order will be done serial wise – ‘first come first service’ way. Please note that we do not entertain any pre bookings order to break or get the order delivery fast which is not possible from our end. if you’re not interested you may skip this process.

Answer: As the ‘pre booking’ order is taken before even launching of the book and the publisher’s publication is dependant on the order, so it is requested not to cancel the order or creating any type of outbound pressure after pre booking. But if it is extremely necessary to cancel the order, the penalty charge may be applicable for that.

Answer: You can find the stock availability by checking EXAM360 official website - https://shop.exam360.in/ or via EXAM360 official android app - https://play.google.com/store/apps/details?id=exam360.shop.india&hl=en_IN&gl=US&pli=1 .

Answer: Current physical stock of any product will be known fromEXAM360 official website - https://shop.exam360.in/ or via EXAM360 official android app - https://play.google.com/store/apps/details?id=exam360.shop.india&hl=en_IN&gl=US&pli=1. You may not get entire stock details but will definitely get a brief idea from the provided information if the book you intend to order whether the particular item is currently in stock or not at EXAM360 warehouse or its partner’s or publisher’s warehouse.

Answer: Yes. It is requested to you to raise a Quick Enquiry (Call) if you want to query related to stock of any particular product of your choice before making purchase through https://support.exam360.in/.

Answer: If any item is showing ‘Out of Stock’ then it is requested to you to keep checking the EXAM360 website to know whether the particular item is back on stock again or not with the updated edition / version and then try to place the order accordingly as soon as possible.

Answer: If while purchasing a particular product it was showing ‘In stock’ And also you may raise a complaint through Quick Enquiry (For Call Back) and pose your query and get clarifications from customer support team using this platform - https://support.exam360.in/. If the item you ordered have not shipped within 15 days from the date of order, in that case you may request for cancellation (refund).

Answer: EXAM360 not only fulfils individual orders placed directly through the EXAM360 portal but also extends its services to other online and offline marketplaces. Consequently, it is possible that an item marked as 'stock on demand' at the time of purchase may subsequently late in shipping due to large-scale order deliveries. And also, you may raise a complaint through Quick Enquiry (For Call Back) and pose your query and get clarifications from customer support team using this platform - https://support.exam360.in/.

Answer: It is requested to wait till the time publisher publish the book. Until the item is released and reach to EXAM360 warehouse we cannot assure you fast delivery as soon as the product published. Also please keep in mind that when you are ordering through pre booking criterion you are already agreed to our terms and conditions and if you are not agreed with our T&C then we are requesting you to skip this pre booking.

Answer: Penalty charges will be applicable in the event of the cancellation of a pre-booking order. This policy is in place to ensure that the publisher can accurately assess demand and produce the appropriate quantity of products. Once the books are published, the process becomes irreversible, and returns are not feasible. To safeguard against potential losses and maintain a fair process for all customers, we have implemented minimal penalty charges for such cancellations.

Answer: Yes. If you purchase any item and your item is still not shipped yet, you may contact through Quick Enquiry (For Call Back) and pose your query and get clarifications from customer support team using this platform - https://support.exam360.in/.

Answer: EXAM360 not only fulfils individual orders placed directly through the EXAM360 portal but also extends its services to other online and offline marketplaces. Consequently, it is possible that an item marked as 'in stock' at the time of purchase may subsequently display as 'out of stock' due to large-scale order deliveries. We kindly request you to reach out to our Quick Enquiry Service (available for call back) to pose any queries and seek clarifications from customer support team using this platform - https://support.exam360.in/. Additionally, we recommend regularly checking your order status on our EXAM360 portal through https://orders.exam360.in/. As soon as the product becomes available, we assure you that it will be promptly dispatched to you.

Answer: Before purchasing any order, please keep in mind to stay patient and do not be in hurry because EXAM360 is delivering the orders with proper order and timing. Also, if you think that you are in hurry please do not claim or blame us with your accusations, you may entirely skip the procedure. Additionally, we also have good refund / cancellation policy. If your item will not be shipped within 15 days from the date of order then you may ask for refund / cancellation.

Answer: You can track current status of your order using this link - https://orders.exam360.in/ from under ‘check order status’ option. Please provide any one of the mentioned ids – registered email address or registered mobile number or tracking number or your order id.

Answer: In the first place, you have to go to EXAM360 order portal - https://orders.exam360.in/ and check your order status by entering your registered email address or registered mobile number. If you see the order status is showing ‘upcoming’, then it is confirmed that the payment is not received yet by EXAM360 payment gateway. In that case it is requested to wait for up to 72 hours so that the AI system can trace the payment confirmation. But if after 72 hours the payment is still not received or confirmed by EXAM360 payment gateway in that case the payment will automatically return to your original payment method. But if the order status is showing ‘unshipped’ it means the order is placed successfully. But there might be a high chance for you to use the other mail service providers excluding Gmail, so you did not get email confirmation. So, it is always requested to use only your Gmail id while ordering through EXAM360 portal.

Answer: From EXAM360 order status portal i.e., https://orders.exam360.in you can check your order status whether it is order successful, or under process or shipped and also you can get tracking details from there. We do not show any confidential or sensitive information. Whatever we are showing of customers’ detail those are not breaching or violating any customer privacy.

Answer: If your order status is showing ‘Under Process’ at EXAM360 order status portal i.e., https://orders.exam360.in, in that case it is requested to wait for up to 72 hours so that the AI system can trace the payment confirmation. But if after 72 hours the payment is still not received or confirmed by EXAM360 payment gateway in that case the payment will automatically return to your original payment method.

• Upcoming – This status indicates that your payment gateway is not identified by EXAM360 payment gateway. If sometimes show when there is a network issue or bank problems. We request you to wait for up to 72 hours so that the AI system can trace the payment confirmation or to send any email from our end. Hence, in this stage you may not get any email confirmation. • Unshipped - This status indicates that your order is confirmed, but it has not yet been dispatched. The items are awaiting shipment, and the process is in progress. But it is requested to you to use your Gmail account to get timely update for each step of your order delivery from very initial stage. If you use any other email id then you may not be notified with proper mails for each shipment stage. • Under Process - Your order is currently in the processing stage. Our team is actively working on preparing your items for shipment. Please be assured that we are making every effort to fulfil your order promptly. In this stage we issue a tracking before the item is shipped. It is requested to not use your tracking id frequently or unnecessarily. Though you will be notified with every step till your delivery through email confirmation from our end. But it is requested to you to use your Gmail account to get timely update for each step of your order delivery from very initial stage. If you use any other email id then you may not be notified with proper mails for each shipment stage. • Shipped - Your order has been successfully processed, and the items have been dispatched. You should receive a tracking number shortly to monitor the shipment's progress. You can also track your order id from registered courier partner’s official website. But it is requested to you to use your Gmail account to get timely update for each step of your order delivery from very initial stage. If you use any other email id then you may not be notified with proper mails for each shipment stage. • Refunded (Pending) - This status indicates that a refund has been initiated for your order, but the process is still pending. Our team is working on processing the refund, and you will be updated on the status shortly. • Refunded (Successful) - This status confirms that the refund process for your order has been successfully completed. The refunded amount should reflect in your account as per your payment method's timelines. If you have any specific questions or concerns regarding your order status, please don't hesitate to reach out to our customer support team using this platform - https://support.exam360.in/.

• Paid - This status indicates that the payment for your order has been successfully processed and received by EXAM360 payment gateway. • Pending - This status signifies that your order is in the process of being verified by EXAM360 payment gateway or that payment confirmation is awaited. Please be assured that our AI system is actively working on validating your payment, and your order status will be updated accordingly once the verification is complete. If you have any specific concerns or queries related to your payment order status, feel free to contact our customer support team using this platform - https://support.exam360.in/.

Answer: If your product what you have already ordered is delayed then it is requested that you should check order status from EXAM360 portal - https://orders.exam360.in/ . And also, you may raise a complaint through Quick Enquiry (For Call Back) and pose your query and get clarifications from customer support team using this platform - https://support.exam360.in/.