Welcome to our customer-centric complaint process flow at EXAM360. If you encounter any issues or need assistance with resolving a problem, you've come to the right place. Let's take a closer look at how our complaint process works!

Our complaint system is designed to ensure that every concern is carefully monitored by our officials, enabling us to provide reliable and helpful assistance. Please feel free to peruse our manual to understand which type of complaint will be most helpful for your specific case.

If you encounter any problems or issues, don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to assist you. To lodge a new complaint, please checkout the below process before lodging any New Complaint:

Complaint System

To lodge a new complaint, please choose the appropriate tier:

 

Tier 1 - Quick Enquiry:
If you have a quick query or complaint and do not wish to create an account, please provide the details i.e. Name, Email Id, Order Id, Write Your Message. Note that you will need to verify your email to lodge a new complaint. Resolutions for Tier 2 complaints will be provided via email, phone, or both, depending on the case.

 

Tier 2 - Internal Complaint:
If you prefer to register an account for more personalized support and tracking, please fill out the required details including Name, Email Id, Phone No., and Aadhaar No. You can create only one Registered Complaint Account per person to prevent duplicity or spamming. Resolutions for Tier 2 complaints will be provided via email, phone, or both, depending on the case.

 

   

Get Call Back (Beta)
Note:- Please Check the OTP in your Email Inbox or Spam Folder to Proceed To Next Step.
Congratulations, Your OTP Is Verified, Now Click on the Submit Button to Final Submit.
You can expect Call-back from EXAM360 Officials within 24-48 Hours Excluding Holidays or any Calamity which are note in Our Control.